Question 1

How does your visual interface work?

Accepted Answer

Our visual interface uses our proprietary "Diff-Core" engine to render your documentation changes. It provides a clear, visual representation of modifications, making it easier to review and understand updates. Sign in with GitHub to experience it firsthand.

Question 2

Do my reviewers need a GitHub account?

Accepted Answer

Not always. For standard review links, yes, a GitHub account is required to post comments and suggestions directly on a PR. For public repositories, any GitHub user can review and comment. For private repositories, reviewers must also have access rights to the repository. But writers can also share an External Review link (Pro feature), which lets anyone review and submit feedback without a GitHub account or any login at all. The writer then approves and pushes their suggestions to the PR.

Question 3

How do external reviewers submit feedback?

Accepted Answer

External reviewers access a password-protected link you generate from your PR dashboard. They add comments and edit suggestions in the visual editor, then submit the review. You receive their feedback in your dashboard, review each item, and choose what to push to GitHub. Their contributions are attributed.

Question 4

Can I send review links to people outside my company?

Accepted Answer

Yes. External Review links (Pro and Enterprise) are designed for exactly this: legal sign-off, external SME review, agency feedback, anyone who doesn't have GitHub access to your repository. Links are password-protected, expire after a window you set, and cap the number of submissions.

Question 5

Can I use DraftView with private repositories?

Accepted Answer

You can view private repo PRs for free, but syncing comments and edits back to GitHub requires Pro. With free plan you can view, edit, and comment on public PRs, and sync your changes back to GitHub.

Question 6

Which documentation formats are supported?

Accepted Answer

We currently support standard Markdown, MDX and Asciidoc. AsciiDoc renders correctly, however some features may not be fully functional. We are actively working on improving AsciiDoc support. If you have specific format needs, please contact us to discuss how we can accommodate your workflow.

Question 7

Is my data secure?

Accepted Answer

Yes, all data is encrypted at rest and in transit. We follow industry best practices for security and compliance, including SOC2 readiness. Your documentation and review sessions are protected with enterprise-grade security measures.

Question 8

We use X platform for documentation. Can I still use DraftView?

Accepted Answer

DraftView is designed to integrate with GitHub, so as long as your documentation is in a GitHub repository, you can use our visual review engine. So if you use Docasaurus, Mintlify, Fern, GitBook, Redocly, Readme, Hugo, MKDocs, or any other platform you are good to go.

Question 9

Can I integrate with custom CMS?

Accepted Answer

If you have specific integration needs, please contact us to discuss how we can accommodate your workflow.

Question 10

We use GitLab/Bitbucket. Can we still use your visual review engine?

Accepted Answer

Currently, our visual review engine is optimized for GitHub. Our API is ready for integrations with other platforms. If you're interested in using our engine with GitLab, Bitbucket, or another platform, let us know your use case. We are actively exploring support for additional platforms based on user demand.

Question 11

Is there a free tier or trial available?

Accepted Answer

Yes! The free tier lets you open and edit any PR — public or private — with no restrictions. Syncing suggestions back to GitHub is free for public repos (up to 5/month soft cap). Syncing on private repos requires Pro, which starts at $29/repo/month with a 14-day free trial. No credit card required.

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